Algemene voorwaarden

1. Company information

Lumior is an online store specializing in the sale of facial care products. We sell internationally through our webshop.

Contact details:

Email: info@lumiorbeauty.com

Website: www.lumiorbeauty.com


2. Applicability

These general terms and conditions apply to every offer made by Lumior and to every distance contract concluded between Lumior and the customer.


3. Products

We do our best to describe our products as accurately as possible. The images shown are for illustration purposes only and may differ from the final product.


4. Prices and payment

  • All prices include VAT, unless stated otherwise.
  • Payments can be made via iDEAL, credit card, and other payment methods as stated on our website.
  • An order will only be processed after payment has been received.


5. Delivery

  • We ship internationally.
  • Delivery times vary per country. Estimated delivery times are stated at checkout.
  • Any import duties or additional taxes outside the EU are at the expense of the customer.


6. Returns and right of withdrawal

  • Customers have the right to return their order within 14 days of receipt without giving a reason.
  • The product must be returned unused and in its original packaging.
  • Return shipping costs are at the customer's expense, unless the product is defective or was delivered incorrectly.
  • After receipt of the return shipment, the purchase amount will be refunded within 14 days.


7. Liability

Lumior is not liable for any damage resulting from incorrect use of the products. Always consult the product instructions and ingredients before use.


8. Intellectual property

All texts, images, and designs on this website are the property of Lumior and may not be copied or used without permission.


9. Changes to terms and conditions

Lumior reserves the right to change these terms and conditions at any time. Changes will take effect as soon as they are published on the website.


10. Complaints and disputes

  • If you have any complaints, please contact us using the contact form on our website.
  • We aim to respond to complaints within 5 working days.
  • These terms and conditions are governed by Dutch law.